Returns Policy | GarageCarLifts.com
Hassle-Free

RETURNS POLICY

We stand behind every lift we sell. If something isn't right, we'll make it right — no runaround, no fine print.

At a Glance

The Short Version

Here's everything you need to know about our returns policy — quick and simple.

30 DAYS
Return window from delivery date
100 %
Full refund on defective items
3–5 DAYS
Refund processing time
1 CALL
To start your return — no forms, no bots
Eligibility

What Can Be Returned

We keep it straightforward. Here's what qualifies for a return and what doesn't.

✓ Eligible for Return
Unused, Unassembled Items
Lifts returned in original packaging, uninstalled and in the same condition as delivered.
Defective or Damaged on Arrival
If your lift arrived damaged or has a manufacturing defect, we cover full return shipping and issue a full refund or replacement.
Wrong Item Received
If we sent you the wrong product, we'll arrange return shipping at no cost and send the correct item immediately.
Within 30 Days of Delivery
All eligible returns must be initiated within 30 days of the confirmed delivery date.
✕ Not Eligible for Return
Installed or Assembled Lifts
Once a lift has been installed, bolted, or assembled, it cannot be returned unless it is defective.
Returns After 30 Days
Returns initiated after the 30-day window are not accepted unless the item is covered under warranty.
Customer-Caused Damage
Items damaged due to improper installation, misuse, or overloading are not eligible for a return refund.
Missing Original Packaging
Items without original packaging may be subject to a restocking fee or declined at our discretion.
How It Works

The Return Process

We've made this as simple as possible. Most returns are resolved within a week from start to finish.

01
Contact Us to Start
Call us at 1-800-GAR-LIFT, text, or use the return request form below. Tell us your order number and reason for return. We'll get back to you same day.
Day 1
02
We Review & Approve
Our team reviews your return request — usually within 1 business day. We may ask for photos of the product and packaging to confirm eligibility.
Day 1–2
03
Ship It Back
Once approved, we'll send you a prepaid return shipping label (for defective/wrong items). For change-of-mind returns, customer covers return shipping. Pack securely in original packaging.
Day 2–5
04
Refund Issued
Once we receive and inspect the item, your refund is processed within 3–5 business days back to your original payment method. We'll email you when it's done.
Day 5–10
Refund Amounts

How Much You'll Get Back

The refund amount depends on the condition of the item and the reason for the return.

Defective / Wrong Item
100% Full refund or free replacement
Full purchase price refunded
Return shipping paid by us
Replacement sent at no extra charge
No restocking fee
Change of Mind (Unused)
Partial Purchase price minus shipping & restocking
Original shipping cost deducted
Return shipping paid by customer
Up to 15% restocking fee may apply
Item must be unused & in original packaging
Installed / Used Items
No Return not accepted unless warranty defect
Installed lifts cannot be returned
Defective installed lifts fall under warranty
Contact us — we'll still try to help
Parts may be available separately
Important Notes

Exceptions & Special Cases

A few situations that are handled on a case-by-case basis — we'll always work with you.

Freight Shipping Damage

If your lift arrived visibly damaged by the freight carrier, note the damage on the delivery receipt before signing. Contact us immediately — we'll file a freight claim and send a replacement or issue a full refund at no cost to you.

Missing Parts on Arrival

If your order arrived with missing components, do not initiate a full return. Contact us right away and we'll ship the missing parts at no charge, usually within 1–2 business days.

Outside the 30-Day Window

If it's been over 30 days since delivery, a return may not be possible — but your warranty may still apply. Call us and explain the situation. We don't just say no and walk away.

Satisfaction Guarantee

If you're unhappy with your purchase for any reason, reach out before filing a return. We'd rather help you get the right product than process a return. Call us — we always find a solution.

Start a Return

Submit a Return Request

Fill out the form and we'll get back to you within a few hours to walk you through the next steps.

Same-Day Response
We review all return requests the same business day they're submitted.
Prefer to Call?
Call or text us directly at 1-800-GAR-LIFT — Ben or Cody will walk you through everything.
Fast Refunds
Approved refunds are processed within 3–5 business days back to your original payment method.
Return Request Form

We'll review your request and respond within the same business day.

Request Received!

We've got your return request. Ben or Cody will be in touch within a few hours to walk you through the next steps.

Common Questions

Returns FAQs

Quick answers to the most common returns questions.

Can I return a lift I already installed?
Generally, installed lifts cannot be returned. However, if your installed lift has a defect, that falls under our warranty policy and we'll make it right. Call us — we'll find a solution regardless of the situation.
Who pays for return shipping?
If the item is defective, damaged on arrival, or we sent you the wrong product — we pay all return shipping costs. For change-of-mind returns, the customer is responsible for return shipping. We'll always tell you upfront.
How long until I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days. You'll receive an email confirmation when the refund is issued. Depending on your bank, it may take a few additional days to appear on your statement.
Is there a restocking fee?
For defective or wrong-item returns, there is no restocking fee — ever. For change-of-mind returns on unused items, a restocking fee of up to 15% may apply to cover handling and re-packaging costs. We'll be clear about this before you ship anything back.
Can I exchange instead of returning?
Yes — we prefer exchanges over returns wherever possible. If you ordered the wrong model or want to upgrade, call us and we'll work out the easiest and most cost-effective swap for you.
What if my lift arrived with missing parts?
Don't initiate a return for missing parts — just contact us directly. We'll ship the missing components to you at no charge, usually within 1–2 business days. A full return is unnecessary and takes longer to resolve.
Need Help With a Return?

Skip the form and just call us. Ben or Cody will pick up and walk you through everything — no hold music, no bots.

Call 1-800-GAR-LIFT Email Us